Shipping policy
Shipping & Returns
Welcome to Mycogenius Shipping & Returns! 🍄📦
At Mycogenius, we're committed to delivering a genius experience from our doorstep to yours! Here's everything you need to know about shipping and returning your Mycogenius treasures.
Shipping Rates 🚚
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EU Shipping: €4.95
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UK Shipping: £4.23
Free Shipping Offer! 🎉
Get ready to sprinkle some extra magic! We offer FREE SHIPPING on all orders over €70 in the EU and £60 in the UK. It's our way of saying thank you for being a part of the Mycogenius family!
Shipping Times ⏰
We know you're excited to receive your Mycogenius goodies! Here's a glimpse of our estimated shipping times:
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EU: 3-5 business days
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UK: 2-4 business days
Please note that delivery times may vary depending on your location and any unforeseen mushroom adventures along the way!
Returns & Exchanges 🔄
Not feeling the magic? No worries! We want you to be 100% satisfied with your Mycogenius purchase. Here's how our return and exchange process works:
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Return Period: You have up to 30 days from the date of delivery to initiate a return or exchange.
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Condition: Items must be in their original condition, unused, and with tags attached.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our end.
How to Initiate a Return or Exchange 📦
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Contact Us: Drop us a message at info@mycogenius.com with your order number and reason for return or exchange.
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Return Authorization: Once approved, we'll provide you with a return authorization and further instructions.
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Send It Back: Pack up your items securely and send them back to us.
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Receive Your Genius: Once we receive your return, we'll process your refund or exchange and send a sprinkle of gratitude your way!
Contact Us 💌
Have any questions or need assistance with your order? Reach out to our friendly Mycogenius team at info@mycogenius.com. We're here to make your Mycogenius journey unforgettable!