Privacy policy

Privacy & Cookie Policy

Last updated: March 27, 2025

At Mycogenius, we believe your mind—and your data—deserve clarity. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or interact with our services.

By using our website (https://mycogenius.com), you agree to the practices described below. If anything here feels unclear, you’re welcome to reach out anytime: info@mycogenius.com


1. Who We Are

This website is operated by Mycogenius B.V., headquartered at:
Korte Lijnbaanssteeg 1, 4209
1012 SL Amsterdam, The Netherlands
Company Reg: 81896395 | VAT: NL862261168B01

We are the data controller of your personal information under applicable data protection laws.


2. What Information We Collect

We only collect what we need to fulfill your order, run our services, and improve your experience.

Information you provide directly:

  • Name, address, email, phone number

  • Order and payment details

  • Account login (if applicable)

  • Loyalty points, referrals, or gift card usage

  • Customer support inquiries

Information we collect automatically:

  • Device type, browser, IP address

  • How you navigate our website

  • Cookies and usage data (see below)

Information from third parties:

  • Payment providers (for secure transaction processing)

  • Analytics tools (to help us improve your experience)

  • Platforms like Shopify, which powers our store


3. Why We Collect It

We use your personal information to:

  • Fulfill and ship orders

  • Process payments securely

  • Provide customer support

  • Send updates (if you’ve opted in)

  • Improve the website and prevent fraud

  • Comply with legal obligations

We do not sell your personal data. We only share it with trusted partners for essential services like shipping, payment, and analytics.


4. Marketing & Communication

We only send marketing emails if you’ve explicitly opted in. You can unsubscribe at any time using the link in our emails or by contacting us.


5. Cookies & Tracking

We use cookies to:

  • Help our site remember your preferences

  • Enable secure checkout and cart functionality

  • Analyze how visitors interact with our content

You can disable cookies via your browser settings. Just note that some features may not function properly without them.

We also use services like Shopify Analytics and Google Analytics to improve performance and personalization.

For more details: Shopify’s Cookie Policy


6. Your Rights

Depending on your location (e.g., EU, UK, California), you may have the right to:

  • Access or correct your personal data

  • Request deletion (“right to be forgotten”)

  • Withdraw consent for processing

  • Opt out of marketing and tracking

  • Export your data

  • File a complaint with your local data authority

To exercise any of these rights, contact us at info@mycogenius.com. We may ask for proof of identity before processing your request.


7. Data Security & Retention

We take your privacy seriously. Your information is stored securely, and we use encryption and industry-standard safeguards.

We retain your data only as long as necessary to fulfill orders, comply with legal requirements, or support your ongoing relationship with us. You may request deletion at any time.


8. International Transfers

Our site is powered by Shopify and other global service providers, which may store or process your data outside the EU. When we transfer personal data internationally, we rely on legally recognized safeguards (e.g., Standard Contractual Clauses).


9. Children's Privacy

Our site is not intended for anyone under 16. We do not knowingly collect personal data from children. If you believe your child has shared information with us, contact us immediately to remove it.


10. Third-Party Links

Our website may include links to external sites. These are outside our control, and their privacy practices may differ. We encourage you to review their policies before sharing personal information.


11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in regulations or our practices. The latest version will always be available on this page. If required by law, we’ll notify you of significant updates.


12. Questions or Concerns?

We’re here to help. Contact us at:

Mycogenius B.V.
Korte Lijnbaanssteeg 1, 4209
1012 SL Amsterdam, The Netherlands
Email: info@mycogenius.com