Cancellation policy

Purchase Options & Cancellation Policy

Last updated: 27 March 2025

We offer flexible purchase options to fit your lifestyle—whether you're subscribing, pre-ordering, or trying before you buy. Here's how each one works, including how to cancel or make changes if needed.

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1. Subscriptions

When you subscribe to a Mycogenius product, you'll receive recurring deliveries based on the frequency you select (e.g., every 30 or 60 days).

• Billing: Your payment method is stored securely and charged automatically before each shipment.

• Auto-Renewal: Some subscriptions renew automatically at the end of their term. You'll be notified in advance.

• Managing or Cancelling: You can pause, change, or cancel your subscription at any time via the link in your order confirmation email or by logging into your account.

• Refunds: Once an order has been processed and shipped, our Return & Refund Policy applies.

We built subscriptions for your convenience, not to trap you in a cycle. You're in control.

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2. Pre-Orders

Pre-orders allow you to reserve upcoming products before they're in stock.

• Payment: We may collect the full amount, a deposit, or no payment upfront, depending on the product.

• Fulfilment: Once inventory becomes available, we'll fulfil your order and process the payment if it hasn't already been charged.

• Cancellation: You can cancel a pre-order at any time before it ships. If the order has shipped, cancellation is no longer possible; however, you may still request a return or refund under our Return & Refund Policy.

We'll always keep you informed about estimated shipping windows for pre-ordered items.

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3. Try Before You Buy

On select products, we offer a "try before you buy" option, allowing you to experience Mycogenius with confidence.

• Authorisation: Your payment method is authorised, but not charged, at checkout.

• Trial Window: You'll have a set trial period (typically 7–14 days from delivery) to decide whether to keep the product.

• Charges: If you don't return the product within the trial window, your payment method will be charged in full.

• Returns: If you choose not to keep the item, you must initiate a return within the trial period and ship it back by our return guidelines.

This offer is available on a limited basis and subject to product availability.

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Questions?

Need help managing a subscription, pre-order, or trial? We're here to make it easy.
Reach out anytime at info@mycogenius.com.